Refund policy
Have you changed your mind and wish to return one or more products? This is often still possible. We will gladly tell you more about it.
Returning products
Within 14 days after receiving your order you can change your mind and let us know that you want to send one or more products back. Please contact our customer service when you decide to return products. After this there is again a period of 14 days to actually return the products to our warehouse. The returned items must not be used or damaged.
The purchase amount of the returned products will be refunded in full after your return has been received by us. You will only pay shipping costs once, namely for returning. If you have paid for shipping costs when you ordered your package, these costs will be refunded.
The purchase amount will be refunded to your account as soon as possible and no later than 14 days after receipt of the return shipment. If you would prefer to receive another product, we will send this as soon as we have received the returned product.
For consumer goods and products where hygiene is important, the only rule is that the products must be unopened and undamaged when returned. Items that have been used or of which the seal is broken can not be returned without prior contact with The Hair Growth Specialist customer service.
Our return address
We ask you to notify our customer service in advance of your return shipment. Always add the packing slip or invoice to your return shipment. This allows us to quickly and correctly process your shipment. Returns can be sent to:
- The Hair Growth Specialist
- Borchwerf 5
- 4704 RG Roosendaal
- The Netherlands