Return & refund
Have you changed your mind and wish to return one or more products? This is often still possible. We’ll gladly tell you more about it.
Returning products
Within 14 days of receiving your order, you can change your mind and let us know that you wish to return one or more products. You can do this by contacting our customer service. After this, there is a further period of 14 days to actually return the products to our warehouse. The returned items must not have been used or damaged.
You only pay shipping costs once, namely for the return. If you paid shipping costs when ordering the package, these costs will be refunded.
As soon as you have registered your return with us, you will receive a return label by e-mail. Print this label and have the barcode scanned at a parcel point of your choice. The return costs will be deducted from the amount we refund you.
The purchase amount (minus shipping costs) will then be refunded to your account as soon as possible, at the latest 14 days after receipt of the return shipment. If you prefer to receive a different product, we will send this as soon as we receive the returned product.
Return conditions
Consumable items and products for which hygiene is important may only be returned unopened and undamaged. Articles that have been used or whose seal has been broken cannot be returned without contacting our customer service.
Return policy
If you return a product, the return costs will be deducted from the amount to be refunded. This means that you will receive the purchase amount minus the return costs.
Returning your product in 3 easy steps
Step 1
Send an e-mail to our customer service stating that you wish to return a product. The e-mail address is: contact@hgspecialist.com
Step 2
You’ll receive instructions in the mail how to return the product. The exact process depends on the country you ordered from, but mostly means that you take your package to a parcel collection point of the delivery company you received the order from.
Step 3
Send the product back to our warehouse. Once our warehouse has received the return, it will take up to 14 days for the money to be refunded to your account.
Frequently asked questions
You may return your order to us within 14 days of receiving your package. The shipping costs will be deducted from the amount to be refunded.
Our warehouse processes are automated, so orders are processed immediately after payment. In most cases, we can therefore no longer make changes or cancellations. Do you still have a question about this? Please contact our customer service.
If you have ordered the wrong products, you can refuse the package at delivery. It will then be returned to us automatically.
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We are happy to look into a suitable solution if you are not satisfied. Please contact us about this here. Unopened products can be returned for a refund. However, please note that return shipping costs will be the responsibility of the customer.
You can send an e-mail to our customer service. Then we can see if we can work it out together. However, we do not offer a money-back guarantee.
You can return Linn minoxidil to us, provided the full packaging is unopened. This means that a Linn Minoxidil 3-pack, from which 1 bottle has been used, also counts as opened.